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Complaints Procedure

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Our dedication to delivering exceptional service includes a well-established procedure for addressing complaints.

Complaints Procedure

Our commitment to providing exceptional service includes a robust complaints procedure to ensure that any issues are addressed promptly and effectively. If you find yourself dissatisfied with any aspect of our service, we encourage you to follow the steps outlined below:

Complaints Department:

By Post: Address your written complaints to our Complaints Department at the following postal address:

Complaints Department
Concept Car Credit Limited
Unit E1 Europa Trading Estate
Stoneclough Road
M26 1GG

By Email: Send an email detailing your complaint to website@conceptcarcredit.co.uk. Please include your full name, contact information, and a clear description of the issue.

By Phone: Call our dedicated Complaints hotline at 0800 093 3385 to speak with a member of our Complaints Department directly. They will guide you through the process and gather the necessary details.

To ensure a thorough investigation, please provide the following details when lodging your complaint:

– Your full name
– Contact information (phone number, email, address)
– Clear and concise details about the nature of your complaint
– Any relevant documentation or evidence supporting your claim

If we cannot resolve the complaint ourselves, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:

Financial Ombudsman Service Contact Details

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0800 023 4567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk