We’ve become accustomed to taking care of almost anything online. From shopping to banking and from dating to customer relationships, the web has made our world faster, cheaper and more efficient. One final frontier has remained, however.
When it comes to dealing with the authorities, waiting in line and sending traditional letters back and forth have remained the norm. According to Auto Express, a new platform designed to appeal car tickets online may change all that. It may save you money as well.
Appeals: Slow and inefficient
Up until today, the process of appealing against parking tickets was cumbersome. You would have to file a written complaining with the Traffic Penalty Tribute (TPT), include copies of all relevant documents and photos and then wait for their reply. In case of a dismissal, there was still a chance of appealing against the decision, but that, too, would take time and involve a lot of paperwork. Little wonder, then, that only few of those charged with a parking offense – a mere 0,5% – even tried.
A new platform, a new approach
The interesting thing about that statistic is how many of those that did actually succeeded in getting their money back: Almost half! Which seems to suggest that even more drivers charged with a penalty could benefit from a better organised system for appeals.
This insight may explain why the TPT has agreed to collaborate with customer service company Resolver on an online platform allowing anyone with a parking ticket to try and resolve their issue.
How it works
Although the system will only be open to the public towards the end of the year, insights into how it will work have already been made available. You’ll still need to formally challenge the ticket in writing, but once this challenge has been rejected, you can directly appeal online.
The site doesn’t merely work as a more luxurious version of sending emails to the authorities, however. It also allows for uploading all of the evidence as files, a significant improvement over the old habit of having to print everything out or make expensive photocopies. As a result, experts expect the platform to speed up the turnaround time of an appeal from weeks to a few days.
A judicial revolution?
The repercussions of the platform may be more far-reaching than just making your life as a driver a lot more enjoyable. If it proves itself, it may come to change the entire judicial system, according to Caroline Sheppard, Chief Adjudicator of the TPT:
“The platform has already generated considerable interest from other areas of the UK judiciary because it is fast, efficient, accessible and will bring cost savings to local authorities as well as simplifying the process for those appealing.”
Let’s hope the huge amounts of data and insight will also help bring down the number of incorrect tickets in the first place.